Refund policy

Refund policy

Returns/Cancellation

All our pieces are made by hand to order, meaning each one is as unique as you!

For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind, unfortunately, as all pieces are one-off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.

In the very unlikely case of your piece arriving broken or faulty, you have 3 days from the day of tracked delivery to let us know via email at support@fastcustompack.com and we will deliver a replacement free of charge.

Refund Processing Time

We will refund you within 3 working days after we confirm. You will see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Import Fees/Duties

Orders to some countries outside of the USA may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is. This fee is generally 5-10% of the purchase price.

This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Fast Custom Gift. 

If you need any more help whatsoever, please don't hesitate to contact our team via email at support@fastcustompack.com

Return Policy

Custom-Made Products

All products sold by FastCustomPack are custom-made to order.

Due to the personalized nature of our products, we do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind

  • Incorrect size, color, or material selection

  • Errors in artwork or information provided by the customer

  • Orders approved by the customer and produced as confirmed

Once production has started, orders cannot be canceled or returned.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 3 business days of delivery.

To initiate a return request, please email support@fastcustompack.com and include:

  • Your order number

  • Clear photos of the issue

  • A short video (if applicable)

  • A brief description of the problem

All claims must be reviewed and approved before a return is authorized.

Return Authorization

Returns are not accepted without prior authorization.

If your return request is approved, we will provide return instructions.
Unauthorized returns may be refused or returned to the sender.

Non-Returnable Items

The following items are not eligible for return:

  • Custom products approved by the customer and produced as confirmed

  • Orders delayed due to shipping carriers or customs clearance

  • Products damaged due to misuse, mishandling, or improper storage

Return Shipping Costs

If a return request is approved due to an error on our part (including misprinted, damaged, or defective items), a physical return of the product is not required.

In such cases, customers may be instructed to retain, discard, or otherwise dispose of the product, and we will arrange an appropriate resolution, such as a replacement or refund, at our discretion.

For issues not caused by our error, return shipping costs (if applicable) are the responsibility of the customer, and shipping charges are non-refundable.

Contact Us

For return-related inquiries, please contact:
📧 support@fastcustompack.com