FAQ

What products does FastCustomPack specialize in?

FastCustomPack specializes in custom clothing labels, clothing tags, clothing packaging, and jewelry packaging.
All products are made to order and fully customizable in size, material, color, and logo.

Are your products custom-made?

Yes.
All FastCustomPack products are custom-made based on customer specifications and produced only after artwork or mockup approval.

What is your minimum order quantity (MOQ)?

MOQ varies depending on the product type and material.
Please refer to the product page or contact us directly for specific MOQ requirements.

How do I place a custom order?

You can place a custom order by following these steps:

  1. Select your product and customization options

  2. Upload your logo or artwork

  3. Review and approve the digital mockup

  4. Production begins after approval

  5. Order is shipped after quality inspection

Can I see a sample before placing a bulk order?

Yes, samples may be available depending on the product.
Please contact us to confirm sample availability, cost, and lead time.

How long does production take?

Production usually takes 1–2 weeks after mockup approval.
Exact timing depends on the product type and order quantity.

Do you offer rush production?

Yes, rush production may be available for selected products.
Please contact us before placing your order to confirm availability and pricing.

Do you ship to the United States?

Yes.
We regularly ship orders to the United States, as well as Europe, Australia, and other international destinations.

How long does shipping take?

Estimated shipping time after production is:

  • United States: 5–10 business days

  • Europe / United Kingdom: 5–10 business days

  • Australia: 5–10 business days

  • Other regions: 5–10 business days

Shipping times may vary due to customs clearance or carrier delays.

Is shipping free?

Yes.
We offer free express shipping on all orders unless otherwise stated.

Will I receive tracking information?

Yes.
Once your order is shipped, a tracking number will be emailed to you.

Do I need to pay import taxes or duties?

Import duties, taxes, or customs fees (if applicable) are determined by local customs authorities and are the responsibility of the buyer.

What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 3 business days of delivery with your order number and clear photos of the issue.

Approved cases will be resolved with a replacement or refund.

Do I need to return defective products?

In approved cases caused by our error, a physical return may not be required.
Customers may be instructed to dispose of the product, and a replacement or refund will be arranged.

Can I cancel my order?

Order cancellation is possible only before production begins.
Once production has started, orders cannot be canceled.

Are slight size differences considered defects?

No.
Minor size variations are normal for custom-made products and do not constitute a defect.
Final production is based on the approved mockup.

Why may the final product look slightly different from the online images?

Product images are for reference purposes only.
Minor differences in color or appearance may occur due to screen settings, materials, and production processes.

How can I contact FastCustomPack?

You can contact us at:
📧 support@fastcustompack.com