Refund Policy

Refund Eligibility

Refunds are issued only for approved cases and apply to the following situations:

  • Products confirmed to be defective or damaged

  • Items that do not match the approved mockup or order specifications

  • Errors caused by FastCustomPack during production or fulfillment

All refund requests are subject to review and approval.

Refund Resolution

For approved refund cases, FastCustomPack may, at its discretion, offer one of the following solutions:

  • A replacement

  • A partial refund

  • A full refund

In certain approved cases where the issue is caused by our error, a physical return of the product may not be required.
Customers may be instructed to retain, discard, or otherwise dispose of the product as advised.

Refund Process

To request a refund, please contact support@fastcustompack.com and provide:

  • Your order number

  • Clear photos of the issue

  • A short video (if applicable)

  • A brief description of the problem

Refunds will be processed to the original payment method used at checkout.

Refund Timeframe

Approved refunds are typically processed within 5–10 business days after confirmation.

Please note that additional processing time may be required by your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued for:

  • Customer-approved designs, artwork, or specifications

  • Orders delayed due to customs clearance, carrier delays, or force majeure events

  • Issues resulting from incorrect information or artwork provided by the customer

Chargebacks & Disputes

We strongly encourage customers to contact us first to resolve any issues.

Unauthorized chargebacks or disputes may delay resolution and could affect future orders.

Contact Us

For refund-related inquiries, please contact:
📧 support@fastcustompack.com